FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

You can browse our website, select your favorite products, and then click the “Add to Cart” button. After completing your selection, proceed to your shopping cart to checkout, and follow the prompts to enter your shipping and payment information.

2. Which regions can I shop in?

We currently support shipping within the United States. If you are in another country or region and need to check if international shipping is available, please contact customer service.

3. How long does order processing take?

Generally, we will process your order within 1-3 business days. Once shipped, you will receive a confirmation email containing tracking information.

4. How do I return items or request a refund?

Please refer to our refund and return policy. Within 7 days of receiving the goods, you can contact our customer service to request a return authorization (RMA) number and further instructions.

5. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately and provide your order number and relevant photos. We will resolve the issue for you as soon as possible.

6. What payment methods are available?

We accept major credit cards (such as Visa, MasterCard, American Express) and debit cards. You can choose the payment method that best suits you at checkout.

7. How do I check my order status?

You can log in to your account to view your order history and current status. You will also receive a shipping confirmation email containing tracking information.

8. Can I change or cancel my order?

If your order has not yet been processed, you can contact customer service to change or cancel it. Please contact us as soon as possible so we can assist you.

9. How do I contact customer service?

You can find our customer service email and phone number on our “Contact Us” page. We will reply to you as soon as possible during business hours.

If you have any other questions, please feel free to contact us; we are happy to help!