Refund And Returns Policy

Thank you for choosing biyunas.shop.

We are committed to providing you with a high-quality women’s clothing and shoe shopping experience. If you are not satisfied with the received goods, you can apply for a return and refund according to the following policy:

I. Return Application Time

Customers can apply for a return within 7 days of receiving the goods.

Return requests submitted after the application period may not be processed.

II. Scope of Returnable Goods

Returns are possible in the following situations:

Product has quality problems

Received the wrong product

Product damaged during transportation

Size is incorrect

Dissatisfaction with the product

Opened goods are also eligible for return

Even if the product has been opened, it can still be returned as long as it is not severely damaged and does not affect resale.

III. Situations Where Returns Are Not Supported

Returns may not be processed in the following situations:

Severely damaged goods due to human error

Missing essential accessories

Obvious signs of use affecting resale

Exceeding the return application period
IV. Return Process
Contact Customer Service

Please contact us via email first, providing the following information:

Order Number
Purchaser Name
Reason for Return
Product Photos (if any)

Email:

Please do not return goods without confirmation, as this may affect refund processing.

V. Return Address Contact

Email:

Phone:

Address:

Our customer service team will respond to your return request within 24-48 hours.

VI. Refund Policy

After receiving and approving the returned goods, we will process the refund.

Refund Time: Refunds are typically processed via the original payment method within 5-10 business days; Actual arrival time may vary depending on the bank or payment platform.

VII. Return Shipping Costs
For product quality issues or incorrect items shipped: We will cover the return shipping costs.
For returns not due to quality issues: Return shipping costs are usually borne by the customer.

VIII. Order Cancellation

You can contact customer service to cancel your order before it is shipped.

If your order has already been shipped, it will be processed according to the normal return procedure.

Thank you for your support and trust in biyunas.shop.